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I
had the most wonderful experience on the telephone by the manager. But
the icing on the cake was the real surprise; two young who made the
delivery were fantastic. They were intelligent, thoughtful, helpful, and
extremely positive. Probably the two most important people in any
business are (1) The people who make the first impression, and (2) Those
who leave the last impression. In both cases, your men scored at the
top!"
-Robert S. Oxnard, CA
Our family recently made a purchase of a new Plasma and Bose system at the newly opened facility in Auburn Hills, Mi (inside Art Van at Great Lakes Crossing). The team that took care of us was fantastic in every way. All of the salesmen colaborated to make our experience a comfortable and very professional one. The gentlemen that we dealt with should be commended for great service - Todd Riggs, Nate Hellebuck and Jason Walker were fantastic to deal with and we'll be telling others about our experience. Thanks!!"
-Kevin G. Great Lakes, MI
I would like to commend your employee Greg Jenkins of the Natick, MA,
store. He was wonderfully helpful and patient, making sure we understood
our options and what would best fit our needs. Then, he followed up not
once, but twice to be sure everything was set up and working correctly.
He made the Paul's TV experience smooth and enjoyable. We are very
happy customers."
-Deb A. Natick, MA
I just wanted to tell you about the recent experience I had in
purchasing a TV in Ann Arbor from Sung Lee. He is the finest and most
knowledgeable person I have ever had to deal with. He spent time with me
until I chose the TV I wanted with no pressure, but honest answers. I
am most impressed by him as a person and a representative of Paul's TV
... if I was still working in the business world, I'd hire him away from
you in an instant. He was thorough, answered all my questions,
courteous, and even followed through to make sure everything was working
properly. I can't say enough good things about him. (He is the type of
person that Nordstrom's used to hire and built their company reputation
on service!) I would not have an iota of hesitation to purchase another
TV from him (which I'll be doing)nor any hesitation in recommending
others to do the same. Thanks for having such a great person working for
you."
-Frank M. Ann Arbor, MI
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I Just purchased a TV from Paul's. While the service was exceptional, the only thing better was the delivery!! I've never had a better delivery. Professional, friendly, and they had my new TV set up and programmed within 10 minutes!! I'd highly recommend Paul's to anyone looking for a quality product and superior delivery!"
-Kevin D. Brookline, NH
I cannot tell you how happy I am I bought from Paul's. I just purchased
my new 52" HD LCD TV and it had some unexpected problems.Your service
department (especially Nick) was incredibly helpful during the
difficulty. They arranged for a panel replacement and just found it is
justified to replace the TV. I'm sure that if I had bought my TV
anywhere else, this might have been impossible or at least not this
pleasant. I will most definitely not buy a TV from anywhere else. I'm so
pleased with your service and I'm telling everyone I know where I
bought my new TV. This is as best of a recommendation as I can give.
You'll be treated like "the King" for sure."
-Tony C. -Via E-Mail
My wife and I were shopping for a new couch at the ART VAN furniture store and we were directed to your department. And
we had one of the BEST purchasing experiences of our lives.Your Senior
Sales Expert Travis Belcher bent over backwards answering all of our
questions , directing us to the set that best suited our needs and
assuring us that Paul's TV will back this TV 100%.The next day
delivery service was superb . Your delivery associates, Mike and Ian
were very professional in every detail. They all deserve a raise in my
book . If this is the level of professionalism you get from Paul's TV
the competition in the Metro Detroit area is in for a big surprise!
Thank you and keep up the great work.I am telling all the people know
were to buy there next TV to get the " Royal Treatment"
-John I. MI
We
certainly were not disappointed in your operation! Jeff was the best
informed and most courteous sales person and your delivery men were top
of the line. We fully intend to spread the word."
-Marueen Corona del Mar, CA
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