At Paul’s, we know that once you purchase that new big screen television or any other product you want to start using it right away. This is why we do our best to ship or deliver the product as soon as possible. Online orders usually ship within 24 hours; but may on occasion take 1 – 2 business days (unless otherwise notated on the product page). Even though the order ships immediately, it may take 24 – 48 hours before tracking info is available with the carrier.

Products are either shipped via UPS or a freight carrier depending on the size of the purchase. After your product has shipped, you will receive a ship confirmation email indicating the carrier for your product. If you purchase multiple products, these may be shipped on different days via different carriers and you will receive multiple emails. Delivery is usually within 3 – 5 business days of when the order is shipped, but may take longer depending on your location or if the weather is not permitting.

Not only do we provide prompt shipping and delivery, it is usually at no or minimal cost to you. Most of our products online are free shipping, unless otherwise indicated.

For online purchases our standard shipping is “threshold” which means the delivery company will bring the product inside the first doorway of your house, apartment, or office. For an additional fee, you can purchase “white glove” delivery which includes delivery into your room of choice, un-packaging, and removal of packaging.

As you can imagine shipping a TV can be very delicate. We have partnered with delivery companies that specialize in delivering televisions to ensure your product arrives safely. That being said, there are still very rare occasions when the television may be damaged during transit. IT IS EXTREMELY IMPORTANT YOU INSPECT THE PRODUCT FOR DAMAGES BEFORE THE DRIVER LEAVES. Accepting delivery indicates there is no physical damage to the television. If the product is found defective for any reason other than shipping damage, we will be sure to take care of you. Once the product arrives, we ask that you:

• INSPECT THE PRODUCT. If there is damage to the product, then refuse delivery and ask the driver to return
the product to us.

• If the packaging is not in perfect condition, then notate this upon signature so you are covered if damages are uncovered later. As long as you notate on the delivery report that there was packaging damage, then you will be covered if anything is wrong with the product. (Ask to keep a copy of the delivery report.)

• We highly advise that you keep the product packaging in case of a return.

• If you are unsure what to do, feel free to call us at 888-PAULS123 while the delivery driver is there.

We have partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries for our customers. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services.

Sign up with MyUS.com and receive your own U.S. street address to receive merchandise. MyUS.com provides specialized international package forwarding services from your new U.S. address to your international address.

Note:Use MyUS.com's Personal Shopper service to make a purchase from Paul's TV. MyUS.com accepts cards with international billing addresses as well as those issued by non-U.S. financial institutions. They also accept wire transfers and will make the purchase on your behalf.

Follow these two steps for international delivery:

1. Get your own U.S. address in America at www.MyUS.com.

2. Use your new U.S. address, provided by MyUS.com, when placing your order with us.

If you are ordering multiple items from us, you'll enjoy the most savings by using MyUS.com Premium Service. This gives you the ability to consolidate packages, which saves you even more on international shipping.

Items purchased from www.paulstv.com are eligible for return within 30 days of receipt, under the following terms and conditions:

1. The product must be in new / working condition and free of any physical damage. Customer must provide pictures of all sides, serial tag and the box.


2. A restocking fee up to 15% is applicable at Paul’s TV’s sole discretion.


3. We paid the shipping charges when the item was originally shipped. The actual return shipping charges incurred, will be subtracted from the purchase price. Applicable return shipping charges range from $50 to $200, depending on the item and location.


4. Product must be repacked in the original box and packing or additional fees may apply.


5. All packaged or bundles purchases in which there is a set price for multiple items, must be returned in their entirety. Any unreturned bundled items will be charged their individual retail price.


6. Refunds will be issued after all returned items have physically reached Paul’s TV and have been inspected to be free from physical damage.


7. In case of defective product, the local authorized service center should be contacted and allowed to service the product.

Cancellation (before shipping): You may cancel the order for any reason before the product has shipped, without incurring any cancellation fees. (Note products usually ship within 24 hours. A product is determined as shipped once it leaves our warehouse. This may happen before you receive a ship confirmation email.)

Cancellation (after shipping): You may cancel the order for any reason after the product has shipped. Applicable shipping charge fees will be incurred and will be deducted from the purchase price. This fee applies even if the promotional free shipping was offered in the sale process. A 15% restocking fee will also apply.

If for any reason you are unhappy with your product, Paul's TV will waive all restocking fees on exchanges within 10 days of receiving your product. Return shipping charges on the original purchase will apply.

At Paul's TV we truly believe we offer the lowest prices in the industry. Thus, we offer our consumers a 30-day Price Protection Guarantee. We will match any authorized competitor's price upon purchase and up to 30-days after purchase.
The following conditions apply:

• Price matches must be like for like with the same model number, product condition, shipping charges, bundled items, taxes and any other fees or terms and conditions associated with the purchase from the competitor.

• The item[s] must be in-stock for at least 24 hours from the time first reported to Paulstv.com and sold from a manufacturer's authorized retailer’s direct website. The authorized competitor's price must be available to the general public and verifiable including all shipping charges, bundle items and must show as in stock and available for purchase on the competitors' website and from Paulstv.com. Price Match/Price Guarantee policy does not apply to: unadvertised “in store” specials, special financing, pricing errors, non vendor funded mail-in offers, service prices, membership required for purchase prices, items that are advertised as limited-quantity, open-box/demo, clearance, refurbished and special-hour sale events.

• When purchasing a bundle or package deal we only price match the complete bundle or package. We do not price match the individual items within the bundle or package because the other items have been discounted based on the individual selling prices of all of the items in the bundle or package to get the final price.

• We only match purchases made directly on our website. Price Match/ Guarantee policy excludes pricing from any third party seller sites such as Amazon.com, Nextag.com or Buy.com

• Since we have stores in CA, CO, MI, MA, RI and VA, sales in those states are subject to state sales tax.

If you would like to request a price match, please click here and complete the form. A Paul's TV representative will contact you shortly.

• Paul's TV reserves the right to not accept a return if the product arrives damaged due to missing original or inadequate packaging.

• Applicable fees will be charged on a return if there are missing items or accessories (remotes, manual, pedestal, etc.)

• Prices, services, and financing are subject to change without notice.

• Paul's TV reserves the right to cancel or reject an order for any reason.

We take the protection and proper use of your personal information very seriously. We will not distribute or use your personal information for any other purposes than managing your order and relationship with Paul's TV. Your information will not be distributed to any outside company unless needed to complete your order (i.e. shipping company) or send you marketing material on behalf of Paul's TV.