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7AM - 7PM PST
At Paul's TV, we know that once you purchase that new HDTV, appliance, or any other product, you want to start using it right away. This is why we do our best to ship and deliver your product as soon as possible. Most online orders usually ship within 1-2 business days (unless otherwise noted). Even though orders ship immediately, it may take an additional 24-48 hours before tracking information is available from the carrier.
Smaller items such as LED/LCD TVs 50" and under, most audio products, TV stands, smaller appliances, and accessories ship via either USPS or UPS. See below for information regarding the shipment of large appliances, Plasma TVs, LED TVs 55" and up, and heavy furniture.
We offer Free Shipping on almost everything. Free White Glove Delivery is also available on many televisions. Refer to individual products to see if either of these services are offered.
Oversized items such as Plasma TVs, LED TVs 55" and up, and heavy furniture are "Threshold Plus" deliveries, which means the item is delivered to the first dry area, i.e. a street level front door, garage or apartment building lobby. It is not brought into the house nor brought up any stairs. If you would like an upgraded service, see below.
White Glove Delivery
Please note: Assembly of stands or pedestals is not included. White Glove Delivery can only be made to the room of choice, provided it can be done safely and without the risk of injury to anyone or damage to any property, at the sole discretion of the delivery personnel. Please contact us prior to your shipment if special services are desired at an additional fee.
Large Appliance Delivery
We offer two types of appliance delivery services: Local and Curbside. See below for a description of each.
Free Local Delivery
HDTV Shipping times are usually 2-6 business days from the date the order shipped unless you are in a remote or isolated area, which will take longer. Appliance shipping times are stated above.
Free Shipping and Free White Glove Delivery are available in the contiguous 48 U.S. states. For Alaska and Hawaii deliveries, please call 888-728-5712 for a price quote.
All Free Shipping/Deliveries exclude deliveries to areas such as islands requiring ferry access or isolated areas which may require additional time or resources to deliver. Click here for zip code list of isolated areas requiring ferry access and additional delivery fees. If you live in one of these areas, we will contact you prior to delivery to make arrangements for an additional fee.
While Standard Shipping or White Glove Delivery may be offered at no charge, please be advised that once you have confirmed your delivery window, there will be a $60 charge for each re-delivery attempt for reasons related to unavailability of an adult recipient or delivery site or any reasons outside of our delivery promise.
Appliance deliveries are scheduled for Monday thru Friday only. No weekend or holiday deliveries.
Some orders may require multiple shipments if not all of the product(s) you ordered are in stock at the same DC.
Adult signature required for all Oversize and Appliance deliveries.
If you intend to have an item shipped to an address other than your billing address, please register the shipping address with your financial institution prior to placing an order. This will prevent shipment delays. It is a precautionary measure we have in place in order to ensure your safety and deter fraudulent credit card activity.
As you can imagine, shipping a TV or appliance can be very delicate. We have partnered with delivery companies that specialize in delivering oversized items to ensure your product arrives safely. That being said, there are still very rare occasions when the television or appliance may be damaged during transit. IT IS EXTREMELY IMPORTANT YOU INSPECT THE PRODUCT FOR DAMAGES BEFORE THE DRIVER LEAVES. Accepting delivery indicates there is no physical damage. If the product is found defective for any reason other than shipping damage, we will be sure to take care of you under the manufacturer's warranty. Once the product arrives, we ask that you:
Store Home Delivery
Items purchased from Paul's TV stores and paulstv.com are eligible for return or exchange within 30 days of date of purchase, under the following terms and conditions:
Cancellation (before shipping): You may cancel the order for any reason before the product has shipped, without incurring any cancellation fees. (Note products usually ship within 24 hours. A product is determined as shipped once it leaves our warehouse. This may happen before you receive a ship confirmation email.)
Cancellation (after shipping): Items purchased from Paul's TV are eligible for cancellation after shipping under the following terms and conditions:
At Paul's TV we truly believe we offer the lowest prices in the industry. Thus, we offer our consumers a 30-day Price Protection Guarantee. We will match any legit authorized competitor's price upon purchase and up to 30-days after purchase.
If you would like to request a price match, please click here and complete the form. A Paul's TV representative will contact you shortly.
On products with the "Price Match Plus" button, paulstv.com will match any legitimate online dealer's price PLUS we will give you a Free $100 Resturant.com Gift Certificate in addition to your price match as a thank you for giving us the opportunity to earn your business!
*Price Match Plus/ Price Protection Policies do not apply to: "in-store only" or "local delivery only" specials, special financing, credit card discounts, pricing errors, non vendor funded mail-in offers, service prices, rewards programs, wire transfer discounts, membership required for purchase prices, employee purchase programs, items that are advertised with any limits such as limited-quantity, limit one per person or household, while supplies last, limit X per store, open-box/demo, clearance, refurbished, special-hour or day sale events.
Manufacturer Warranty Service: If you need service on an item purchased through Paul's TV stores or paulstv.com that is under the manufacturer's warranty, please contact the manufacturer of the product you purchased. They will work directly with you to try to service your product under their warranty guidelines. Click here for a list of manufacturers' contact information.
Extended Service Plan Service: If you need service on an item purchased through Paul's TV stores or paulstv.com that is under an Extended Service Plan that you purchased through us, please contact our Extended Service Plan vendor Banker's Warranty Group at 888-329-8742. They will work directly with you to service your product under the guidelines of the service plan you purchased.
If you need service on a product from a manufacturer not listed above or are having trouble getting your defective product serviced, please call Paul's TV Customer Service at 888-728-5712.
We take the protection and proper use of your personal information very seriously. We will not distribute or use your personal information for any other purposes than managing your order and relationship with Paul's TV. Your information will not be distributed to any outside company unless needed to complete your order (i.e. shipping company) or send you marketing material on behalf of Paul's TV.