Frequently Asked Questions and Definitions
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FAQ - Frequently Asked Questions
 

We have created a list of the most popular questions we hear our Paul's TV customers ask us and answered them using our over 47 years of TV expertise. We also offer a list of definitions which give a clear explaination on what each TV specification means. If you have a question that is not addressed below, please contact us.

 

What is Your Question About?

Understanding TV Technology

Understanding 3D Technology

Choosing the Right TV and Accessories for Your Needs

About the TV Brands

Making a Purchase from Paul's TV

Understanding TV Technology

+ What is the difference between LCD, LED and plasma?

LED and LCD are very similar. They actually produce a picture in the same way. A significant difference is the light used behind the screen. LCD uses a flourescent lamp and LED uses lots of small LED lights. LEDs can be brighter, produce more vibrant colors, use less electricity and can be physically smaller.

Plasma panels produce a picture from millions of tiny neon bulbs filled with gases that fill up the space between two panels of glass. And because the display screens are made from glass, plasmas screens reflect more light than the material used to make LED and LCD screens. Plasma's also have deeper, richer blacks which result in better image clarity and realism.

+ What is the difference between 720p and 1080p? Which is better?

The difference has to do with how many pixels make up the screen resolution. 1080p TVs have 1920 x 1080 pixels and 720p TV's have 1366 x 768 pixels. Pixels are the dots that make up the screen. If you want to play PS3 games or watch Blu-Ray movies you will certainly want to go with a 1080p TV. Typically, the 1080p TVs offer better picture quality in general.

+ What type of TV uses the least amount of energy?

All of the 2010 and 2011 model TV's that we carry are Energy Star Rated so they can be sold in California. TV energy consumption is at the lowest it has ever been and none use a significant amount more energy than others.

LED TV's use less power than other models and the Mitsubishi LaserView TV uses the least amount of energy.

+ What are the latest technology features of a TV?

3D technology is the latest buzz in the industry, as well as Internet Connectivity which allows the convergence between computers and entertainment system.

+ Why do some TV's get hot and some stay cool?

Depending on how the TV is built can effect how warm the front or back of the panel can get. Plasma typically gets warm on the front while LCDs get a bit warmer in the back. All electronics function at optimal performance when they are warm, so TVs heating up is really not a big issue.

+ Do plasmas still have a burning problem?

Virtually every plasma TV now has some sort of screensaver built-in. Therefore, all of the TVs that are prone to burn-in have anti burn-in technology that make it a non-issue.

+ Is it true that the plasma technology is fading away?

It is not true at all. Plasma TV's continue to advance and improve every year. The plasmas are superior to other TV types in quite a few ways and until other technologies can catch up, there will always be a market for plasmas.


Understanding 3D Technology

+ Are 3D glasses universal to all brands?

No they are not. You need to use specific glasses for specific TV's. To find which TV's work with certain glasses, look on the TV page's details and specifications. 3D glasses are classified as either "Active Shutter" or "Passive".

With active shutter technology, the glasses synchronize with the TV's refresh rate and alternately darkens over one eye and then the other, creating a stereoscopy 3D effect. The advantages of using active glasses is that the "ghosting" effect is mostly eliminated.

Passive technology works by having two different polarized filters for each eye. They work like window blinds that point in two seperate directions. Because they are filtering out directions of light, each eye sees the same image, but from slightly different perspectives. There are also passive glasses that are anaglyph instead of polarized. Anaglpgh glasses have one blue lens and one red lens instead of "blinds". Passive glasses are great because they tend to be less expensive than active glasses, as well as lighter and do not have betteries that need to be charged.

If you are still unsure, contact the Paul's TV Customer Service Center at (888) PAULS123 and a knowledgeable representative will be able to help you.

+ Is it worth buying a 3D TV right now?

There are many reasons that it is worth buying a 3D TV right now. First of all, they tend to be the best 2D TV's. Second, they are not pre-determined to be obsolete. Finally, with many of them you can watch 3D without any 3D content. That means, TV's that say they include "2D to 3D Upscaling" allow you to turn any image into a 3D image.

+ What 3D programming and movies are available now?

There are a wide variety of movies that come in 3D. Currently they are only available on Blu-Ray Discs. When shopping for 3D movies, make sure to look for discs that have the Blu-Ray logo and the 3D logo on the front cover.

Many TV channels also provide 3D content. Discovery and ESPN both offer 3D channels. And most cable providers offer 3D on demand services as well. Check with your TV service provider to see which 3D channels and movies are available to you.

Also, many 3D Tv's allow you to watch 3D without any 3D content. That means, TV's that say they include "2D to 3D Upscaling" allow you to turn any image, movie or television show into a 3D image.


Choosing the Right TV and Accessories for Your Needs

+ What is the best TV for glare or bright rooms?

There are very few televisions that do not have some kind of method of addressing ambient light in a room. Some try to refract light away from the viewer. Some try to over compensate with brightness. Others try to physically absorb ambient light. Therefore, there really is no best TV for glare or bright rooms.

+ What is the best TV for watching sports or high action films?

Some televisions display fast moving images better than others. If you are using your television to mainly watch sports or high action films, a true 1080p plasma or an LCD/LED with at least 120 Hz refresh rate will be the best choice.

+ What is the best TV for playing video games?

Some televisions display fast moving images better than others. If you are using your television to mainly watch sports or high action films, a true 1080p plasma or an LCD/LED with at least 120 Hz refresh rate will be the best choice.

+ What type of TV uses the least amount of energy?

All of the 2010 and 2011 model TV's that we carry are Energy Star Rated so they can be sold in California. TV energy consumption is at the lowest it has ever been and none use a significant amount more energy than others.

But LED TV's use less power than other models and the Mits LaserView TV uses the least amount of energy.

+ What kind of bracket or mount do I need for this TV?

All of the TVs that we carry come with the ability to be placed on a table. If you desire the ability to hang your TV on the wall you will need to purchase a wall mount. All TV types can be mounted, except for DLP's and Laser's. The mount that you will need is determined by the size and weight of the TV that you purchase.

We also have three different types of mounts to choose from in any size. Flat mounts get the TV as close to the wall as possible. Tilt mounts stick out a little further but have the ability to angle down if placing the TV high up on the wall like over a fireplace. Articulating mounts make it so you can turn the TV left and right to accommodate more than one seating position.


About the TV Brands

+ What are the differences between the various brands?

All of the brands we carry offer great TV's and various technologies, whether it be a high quality audio system, 3D capability, or an incredibly bright picture. The best one for you in the one that has the features, cosmetics and price you desire. To find the best fit, you can find a list of features and description under each product. You can also contact the Paul's TV Customer Service Center at (888) PAULS123 and a knowledgeable representative will be able to help you find exactly what you are looking for.

+ Are 3D glasses universal to all brands?

No they are not. You need to use specific glasses for specific TV's. To find which TV's work with certain glasses, look on the TV page's details and specifications. 3D glasses are classified as either "Active Shutter" or "Passive".

With active shutter technology, the glasses synchronize with the TV's refresh rate and alternately darken one eye and then the other, creating a stereoscopy 3D effect. The advantages of using active glasses is that the "ghosting" effect is mostly eliminated.

Passive technology works by having two different polarized filters for each eye. They work like window blinds that point in two seperate directions. Because they are filtering out directions of light, each eye sees the same image, but from slightly different perspectives. There are also passive glasses that are anaglyph instead of polarized. Anaglpgh glasses have one blue lens and one red lens instead of "blinds". Passive glasses are great because they tend to be less expensive than active glasses, as well as lighter and do not have betteries that need to be charged.

If you are still unsure, contact the Paul's TV Customer Service Center at (888) PAULS123 and a knowledgeable representative will be able to help you.


Making a Purchase from Paul's TV

+ What kind of warranty does this TV come with?

All of our TV's come with a limited one year manufacturer's warranty. We also offer 2 and 4 year extended warranties on our televisions.

+ Does Paul's TV offer extended warranties?

We offer 2 and 4 year extended warranties on our televisions. They vary in price depending on size and type of TV as well as the price paid for the TV.

The warranties are intended to give you additional coverage for the television. Ideally all of the products sold at Paul's TV will give you years of trouble-free enjoyment, but even the highest quality products can occasionally fail past the manufacturer'sincluded warranty. The extended warranty plan will give you feeling of comfort and relieve the stress if anything ever goes wrong with your TV.

The warranty company we use is called Warrantech. To learn more about the plans we offer click here.

If you have purchased a warranty from us and your TV requires maintance, contact Warrantech here. The Warrantech representative will guide you through the process, first, by trouble shooting any simple TV problems and if you are still having problems with your TV, they will dispatch a service work order to a local service center which will be able to fix the TV.

+ Is the extended warranty on this TV a carry-in or in-home?

All of the extended warranties we offer are in home after the manufacturers warranty has expired. Most TVs that are 42" or smaller have a carry in warranties.

+ What shipping method does Paul's TV use and what is the shipping policy?

Products are either shipped via UPS or a freight carrier depending on the size of the purchase. After your product has shipped, you will receive a ship confirmation email indicating the carrier for your product. If you purchase multiple products, these may be shipped on different days via different carriers and you will receive multiple emails. Delivery is usually within 3 – 5 days of when the order is shipped, but may take longer depending on your location.

Not only do we provide prompt shipping and delivery, it is usually at no or minimal cost to you. Most of our products online are free shipping, unless otherwise indicated.

For more information on the Paul's TV Shipping Policy click here.

+ Can I finance my purchase?

We have multiple financing offers available for in-store purchases only. All you have to do is come by the store, sign up for our Paul's TV charge card, get approved, and take advantage of our free delivery* service and we can finance any purchase that you make. To find the Paul's TV location closest to you click here.

+ What is your return policy?

Within 30 days, you may return the product for any reason. The product must be in new / working condition. Paul's TV is not responsible for damages caused by the customer. A 15% restocking fee and applicable shipping charges will apply. You must have original packaging or additional charges may apply. On bundled purchases in which there is a set price for multiple items, if you choose to return one item in the bundle, the remaining items will be charged at their individual retail price.

+ Where do I go if I need service?

Often times a warranty covers travel to your home for free. To find out what your best option is, you can contact the Paul's TV Customer Service Center at (888) PAULS123 and they will be able to assist you obtain any service necessary.
















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