Customer FAQ - Paul's TV
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Customer FAQ


We have created a list of the most popular customer service questions we hear at Paul's TV. If you have a question that is not addressed below, please contact us.



What is Your Question About?

Purchasing from Paul's TV

General Information



Purchasing from Paul's TV

+ What forms of payment do you accept?

For online purchases, we accept all major credit cards (Visa, AMEX, Discover, and MasterCard), PayPal, Google Checkout, wire transfer, and check or money order.

For in-store purchases we accept all major credit cards (Visa, AMEX, Discover, and MasterCard), cash, check, and there is an option for financing your purchase.

+ Can I finance my purchase?

Absolutely, we have multiple financing offers available for in-store purchases only. It's as simple as going into your local Paul's TV (click here to find your closest location), sign up for our Paul's TV charge card, get approved, take advantage of our free delivery service, and we can finance any purchase that you make.

+ Does Paul's TV offer online financing options?

Yes, we do offer online financing. We have partnered with GE Financial Services to offer our online customers an easy and convenient Paul's TV Credit Card.

+ What are your online financing terms and options?

We offer 6 months, NO INTEREST financing on approved credit. Financing requires a minimum of $99 purchase, minimum monthly payments and the balance must be paid in full in 6 months to avoid interest. Interest is applied after the 6 month term of your initial purchase.

+ How do I apply for a Paul's TV credit card?

You can apply for online financing by following the link and applying online( Paul's TV Online Financing). If you would like approval for an exact amount, place your selected items into the cart, and while filling out the application put your total purchase amount into the "Initial Purchase Amount if Known" section.

+ Are there any product restrictions or limitations if I choose to finance my purchase?

No, everything on our website is eligible for online financing. There are no restrictions to what you purchase or how many items you purchase. Your credit limit is the only restriction to financing your purchase.

+ I don't want to run a credit check, do you have any other financing options available?

Our only option for online financing requires a credit check for approval. However, we do offer multiple financing options in our showrooms. Follow the link to find a location near you use our Paul's TV Store Locator or call us at (888)728-5712.

+ Okay, I've finished my credit application and I've received an approval and an account number…now what do I do?

Once you receive your account number you are ready to populate your shopping cart with the items you would like to purchase at PaulsTV.com. When you have all of the items in your shopping cart you can proceed to checkout. When asked for your payment information during checkout, you want to select "Paul's TV Credit Card" as your payment option. Enter your account number into the "Account Number" field and answer the confirmation questions. When your transaction is complete, a confirmation page will inform you that your order has been placed and received in our system (you'll also receive an email confirmation for your records). Your purchase is done! The process from this part is the same as any other purchase; you'll receive a shipping confirmation with a tracking number, if your order shipped via freight you'll receive a phone call to schedule a delivery date.

+ When will I receive my first bill?

You'll receive your first bill within 4 weeks of your initial purchase.

+ Can I use my account number I received online to make a purchase at one of your showrooms?

Absolutely! You'll need to print the confirmation page with your account number and take it with you to the showroom along with the proper IDs.

+ What kind of warranty comes with my purchase?

Paul's TV is an authorized dealer for everything we offer. Every product offered by Paul's TV comes with its standard manufacturer warranty. This is generally 1 year for both parts and labor, but some may be limited to 90-days labor and 1-year parts warranty. The warranty on many TVs over 42" is in-home service, which means that if your TV should malfunction, a technician will be sent to the location of the television, saving you time and hassle. Everything else will typically come with a "carry-in" warranty, this simply means that you are responsible for ensuring the product reaches the repair facility. This applies to the extended service plans as well as manufacturer warranties. Manufacturer warranty information can be found either under the specifications tab on the product page or by calling 888.669.1030.

+ Can I purchase an additional/extended warranty?

Yes, Paul's TV offers extended service plans for all electronics that we offer. We offer an additional 2-year and 4 year-extended service plan. The price varies depending on the type of product and price paid for all electronics and appliances. Ideally all of the products sold at Paul's TV will give you years of trouble-free entertainment, but even the highest-quality products can occasionally fail outside of the manufacturer's included warranty. Your extended service plan is covered by Warrantech.

+ Can I purchase a service plan that covers more than 4 years?

Absolutely, we offer a very exclusive 5-year home theater service plan. This service plan was built and provided to protect your new television purchase, plus all of the additional electronics you purchased to work with your television. This is by far the best value if you are purchasing a TV.

+ Do you have a price match / price protection policy?

Absolutely! Our price match policy matches the price of any authorized retailer that has the product you request in stock. Our price protection is good for 30 days after your initial purchase. We will match any legitimate authorized retailer's price. For more information regarding our price match and protection policy click here or call us at 888.669.1030.

+ How can I expect my purchase to arrive? What is your shipping policy?

For in-store purchases, products are often capable of being delivered within 24 – 48 hours if you did not opt to transport your purchase yourself. For online purchases, depending on the size of the items purchased, products will be shipped via either UPS or freight carrier 24 – 48 hours after your order has been placed. Standard transit time is 3 – 5 days, but may take a little longer depending on your location. To learn more about our shipping policy click here or call us at 888.669.1030.

+ What is your return / exchange policy?

You are allowed to return or exchange your product within 30 days of the purchase date. The product must be in new, working condition. Paul's TV is not responsible for damages caused by the customer. A 15% restocking fee and applicable shipping charges will apply. You must return all original packaging and included materials, e.g., Styrofoam, manuals, remotes, registration cards, etc., or additional charges may apply. On bundle purchases in which there is a set price for multiple items, if you choose to return one item in the bundle, the remaining items will be charged at their individual retail price. To learn more about our return / exchange policy click here or call us at 888.669.1030.

+ How do I cancel my purchase?

If your purchase has yet to be shipped, you can contact the store you showroom were you made your initial purchase; if you purchased online you can call us at 888.669.1030 to cancel your order without any penalties. However, if your order has already been shipped, then you will be subject to our standard return policy.

+ How do I get service on my product?

The type of service you receive for your product will vary depending on type of product, product date, and type of warranty, i.e., extended vs. manufacturer. To find out what your best option is, you can contact the Paul's TV Customer Service Center at 888.PAULS123 and we will be able to assist you obtain any service necessary.



General Information

+ What are your showroom / online hours?

You can reach an online representative at 888.669.1030, 7 days a week, 7 A.M – 8 P.M PST. Our showroom hours will vary by location. For a list of locations and their individual hours click here.

+ Do your showrooms stock product?

Due to the size and the nature of our showrooms, inventory is usually limited to smaller product, e.g., speakers, receivers, cables, and smaller televisions. Our bigger televisions, as well as TV stands, are typically shipped from our distribution centers directly to you at home!

+ Can I use one of your partner furniture store's card for my Paul's TV purchase?

We have partnered with furniture stores to bring you a match made in heaven and a beautiful showroom, however, we are still two separate entities. You can't use our partner's card for your Paul's TV purchase. We do have our own financing options and charge card. Stop by your local Paul's TV and get approved today!

+ Do you offer installation or setup options?

Paul's TV offers multiple installation and setup options for your convenience. We look to remove all the guesswork and help you build the home entertainment system of your dreams. We offer everything from a basic drop-off service that verifies picture to a blue screen, our Smart ACES setup service which includes a tutorial, or we can even delve deeper into wall mounting and home automation. Click here for more information regarding our home installation process or call 888.PAULS123.



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