| E-Commerce Sales Associate (Irvine, CA)
Position Information The E-Commerce Sales Associate is responsible for increasing e-commerce sales via inbound and outbound customer care calls. Essential Duties and Responsibilities • Handle incoming calls and emails for price match and product inquiries • Follow up with customers who have deliveries pending • Extend customer care calls to ensure satisfaction with delivered product • Maximize sales potential through recommending extended warranties, services, and accessories • Thank customers and ask for repeat/referral business • Maximize sales potential through recommending extended warranties, services, and accessories Job Requirements • Minimum of high school diploma or equivalent. Associates degree preferred. • 3-5 years of sales experience • Excellent customer service skills • Proven ability to upsell and turn negatives into positives • Work 36-40 hours per week at a desk • Basic phone and computer skills including Microsoft Office applications • Excellent verbal and written communication skills • Positive, proactive and able to always exercise great judgment |
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